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Shipping & Returns

Shipping

We offer Flat Rate Shipping for $8.95 (US Only) and we currently offer Free Shipping for orders $50 or more (US Only).

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Most orders are shipped out between 24-48 hours. For custom products such as: personalized candles orders can take up to 72-96 hours to be shipped.

*Please note that during the holiday seasons, these estimates can increase due to high order volume.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. Customer is responsible for shipping cost. Simply Heaven will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper,however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

NO RETURNS WILL BE ACCEPTED WITHOUT IT!

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